FAQs - Frequently Asked Questions

Below FAQ are some common concerns of our clients before purchasing.
If you have other questions, please just send it to support@nevsbye3d.com.

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Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

Account

A free Nevsbye account allows you to:

1. Place your order.

2. Save addresses in your address book.

3. Check and track your order status.

4. Write reviews, and rate other reviews.

Yes. Your address and personal information can be changed at "My Account" after you log in.

If you've forgotten your password, click "Resent Your Password" when logged in. Please enter your email address and we will send you a password reset request email, please submit your email to reset your password.

Orders

Customer cannot change the item in the order once payment is completed. Please contact our customer service to help change it for you. However please note we can only help to change the item before the package is being processed by the shipment company. If there is any price difference, we will either refund it for you after the order is shipped out or ask you to pay for it if the new item is more expensive. We can only arrange shipment once we receive the complete payment.

Customer can disregard an unpaid order if you do not want it anymore. After payment is completed, customer can contact our customer service to help cancel the order before it is being processed by the shipment company. Once the package is shipped out, no one can cancel the order in such cases.

We dont ship to remote area (your delivery address is too far from the main logistics centers) in the most situation. We also could apply a nominal "remote area charge".

If your address is located in a remote area for the courier of your choice, we will contact you to discuss the "remote area charge". You will need to pay an extra fee to cover the remote shipping fees. However, if you do not want to pay any additional fees, we would suggest that you ship your order to another address that the delivery service is available.

We offer free shipping only for the retail order over $99. Customer also can check the shipping fee information during checkout.

With most orders we can arrange shipment within 48 hours after we receive complete payment.If unfortunately the item purchased is not in stock, our customer service will contact you to inform you of the estimated dispatch time and offer solutions.

If it is not available, you can click "Notify Me", and we will notify you when back in stock by email. Or you can online chat with us for arrival time.

We can't 100% guarantee the actual arrival date of pre-orders because they may be delayed due to materials or other reasons, in other words, it's common for pre-ordered products to be delivered later than expected. ETA please refer to the product description page, pre-orders will be shipped out within 48 after we're in stock

Payments

1. Credit Card Payment(Visa, Mastercard)

2. Paypal

3. American Express, Apple Pay, Google Pay, Shop Pay, Union Pay

Unfortunately the coupon code cannot be used after the payment for the order is completed. In this situation we advise you to place a new order with the coupon code before it expires.

If the payment is failed, please try another payment account to check if the payment can be successful. Please make sure there are enough money in your payment account when paying for your order. If the issue remains, please contact our customer service and provide more details of the error message received. We also advise to contact paypal or the payment company to check the issue in detail.

Shipment

DHL, UPS, Fedex, Post Parcel, USPS, UC Express, etc.

1. In-stock Product: 2-5 business days for delivery.

2. Pre-order Product: We will ship the product according to the estimated delivery time on the page, after shipment, it takes 3-7 business days for delivery.

Please do not throw away anything, including the order's packaging and the packing list inside, and contact us and shipping agency.

We send shipment notification and tracking numbers as soon as orders leave our warehouse. Tracking numbers will likely not show any result before carriers have a chance to do an initial scan to those packages.This delay is usually 1-2 business days.

International Market:

USA, Canada, United Kingdom, Europe, JP, Southeast Asia, etc.

Product

Consumable parts with no warranty. Consumable parts are items that, by their nature, are designed to be depleted, worn out, or deteriorate through normal use. At Nevsbye, consumable parts include 3D printing filaments (PLA, ABS, PETG, TPU, etc.), resin for LCD/DLP 3D printers. These items don't have a warranty period, but we are happy to replace any of these items that fail due to manufacturing defects as long as the printer itself is in the warranty period. The decision of replacement for these items will be at Nevsbye's discretion and the decision will be final.

We accept unconditional return for unopened and unused items within 14 days after receipt. However the return shipping fee is customers' responsibility in such cases and it is nonrefundable. If there is the defective item, we also accept a return. In this case, we advise to only return the defective item to save return shipping fee. Before sending any item back, please contact our customer service to get more instruction at first.

For beginners in 3D printing, we highly recommend the PLA and PETG series filaments.

1. PLA (Polylactic Acid) is the absolute best filament to start with.

These materials are exceptionally user-friendly and deliver consistently high success rates. PLA filaments excel in ease of printing, require minimal setup adjustments, and produce smooth surface finishes while remaining environmentally friendly due to their biodegradable nature.

2. Second Choice: PETG (if you need more durability)

After you’ve successfully printed 5–10 PLA models without major failures. PETG adds durability while still being manageable. PETG filaments strike an optimal balance between durability, chemical resistance, and moderate flexibility, making them versatile for both prototypes and functional applications.

Both series minimize common printing challenges like warping and adhesion issues, ensuring a reliable introduction to 3D printing techniques. Their accessibility, affordability, and adaptability solidify PLA and PETG as ideal starting points for new users.

Cooperation

Details can be found in the blog.

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