Politique d’expédition

It's important to understand that the order processing times are separate from the shipping times you see at checkout. 

All stock orders are processed within 1 to 2 business days (excluding weekends and holidays). You will receive a shipping confirmation email with tracking details once your order is dispatched.

Shipping Area

Nevsbye cooperates with a large number of logistical companies to satisfy worldwide customers' needs for the stability and timeliness of shipping.

Due to limited shipping warehouse, there are still some areas that are not available, you can check our order page or contact our customer service at support@nevsbye3d.com

Our warehouse is based in the United States, Europe, the UK, Japan and Southeast Asian countries. We will send the package to the destination from a suitable warehouse that has enough stock.

Shipping Protection

Shipping Protection covers lost, stolen and damaged items that fit the following criteria. Review the policies to understand what lost, stolen, and damaged items it will cover.

1. Packages presumed to be lost

Order issues for packages presumed to be lost by the carrier (where the status is not "delivered")

  • 7 days after the last tracking update for shipments
  • tracking status is undelivered or Alert

2. Only part of the order delivered

  • If the customer ordered several items in one package but only part of the order arrived and there is no evidence of tampering.
  • If a single order is being shipped in multiple packages and one package does not arrive.

3. Delivered but Missing Package

Order issues for packages marked "delivered" yet not received are considered stolen. Please contact with us within 48 hours after delivery.

4. Delivered to wrong address

If the customer input the correct address at checkout and the package was delivered to the wrong address.

5. Damaged Item On Arrived

Order Issues for damaged orders must be filed within 48 hours of the delivery date. A damaged item is considered to be a broken product that is unusable, clearly fractured, shattered, bent (if not bendable), crushed, etc.

Shipping Method

Logistical Channel Warehouse Destination Countries Estimated Delivery Time
US Domestic Delivery USA United States 2-6 working days
US International Delivery USA Canada 5-9 working days
UK Domestic Delivery UK United Kingdom 2-4 working days
UK International Delivery UK France, Germany, Italy, Spain, Austria, Belgium, Netherlands, Portugal, Lithuania, Slovakia, Poland, Slovenia, Estonia, Finland, Greece, Bulgaria, Romania, Ireland, Sweden, Latvia, Denmark, Hungary, Croatia, Luxembourg, Czech Republic, Malta, Cyprus 2-10 working days
DE Domestic Delivery DE Germany 2-4 working days
DE International Delivery DE France, Germany, Italy, Spain, Austria, Belgium, Netherlands, Portugal, Lithuania, Slovakia, Poland, Slovenia, Estonia, Finland, Greece, Bulgaria, Romania, Ireland, Sweden, Latvia, Denmark, Hungary, Croatia, Luxembourg, Czech Republic, Malta, Cyprus 2-10 working days
JP Domestic Delivery JP Japan 2-6 working days
Southeast Asia Southeast Asia Thailand, Philippines, Malaysia 2-6 working days

*The above shipping time are calculated by using calendar days. This is a general guide and delays maybe caused force majeure, natural disasters, inclement weather, war, public holidays, and factors outside our control.

Shipping Cost

The shipping cost of other products is calculated by the weight of product, the origin, the destination different shipping methods and other considerations. It is showed on the checkout page.

Choose the correct destination and warehouse, then select the shipping method, to obtain an accurate shipping cost.

As retail order, free shipping over $99.

Wholesale Shipping

For wholesale business inquiries contact us online or sales@nevsbye3d.com.

Tracking Site

Customers can track the package status in personal VapeSourcing account. Please use the correct tracking site to get valid shipping information.

https://www.17track.net/en